1. Who we are and how to contact us
WI SuperChat is a global AI assistant and productivity workspace operated under the WAW® brand. This Privacy Policy explains how WI SuperChat collects, uses, stores, protects, discloses, and deletes personal data when people visit our public pages, create an account, sign in with Google, use chat, upload files or images, create documents, use workspace features, contact support, or interact with billing and security flows.
For privacy, security, data access, deletion, portability, objection, or correction requests, contact us at support@wisuperchat.com. If a region requires a different method or representative, we will add it to this page as the service expands.
2. Data we may collect
- Account and identity data: name, email address, profile image, preferred language, account identifiers, authentication status, plan, and settings.
- Google sign-in data: basic profile and email data made available by Google OAuth for account authentication, session continuity, fraud prevention, and support. We do not use Google user data for advertising and we do not sell it.
- User content: prompts, chat messages, uploaded files, images, generated documents, workspace items, folder names, feedback, support messages, and metadata needed to process your request.
- Technical and usage data: device, browser, IP-derived region, timestamps, session events, security logs, crash reports, performance telemetry, abuse-prevention signals, and cookie or similar technology identifiers.
- Payment and subscription data: plan, billing status, invoices, payment metadata, tax region, and subscription events processed by payment providers. We do not intentionally store full card numbers in WI SuperChat.
- Communication data: messages sent to support, consent choices, language preferences, and operational email events.
3. How we collect data
We collect data directly from you when you create an account, sign in, type messages, upload content, generate files, configure settings, buy or manage a plan, or contact support. We also collect data automatically through the app runtime, security systems, cookies, logs, and analytics. When you use Google sign-in, Google provides the limited account data needed for authentication according to your consent screen and Google account settings.
4. Why we process data and legal bases
| Purpose | Examples | Typical legal basis |
|---|---|---|
| Provide the service | Account, login, chat, memory, files, images, documents, workspace and plan features | Contract or steps before contract |
| Authenticate and secure access | Google sign-in, password login, session checks, abuse prevention and fraud detection | Contract, legitimate interests, legal obligations |
| Process user requests with AI | Prompts, context, uploads and generated outputs | Contract; consent where required by local law |
| Improve reliability and safety | Diagnostics, performance, error logs, quality safeguards and abuse monitoring | Legitimate interests; legal obligations |
| Billing and subscription management | Plan status, invoices, refunds, tax and subscription events | Contract; legal obligations |
| Communications | Support, security notices, service updates and account emails | Contract, legitimate interests or consent |
| Comply with law | Tax, audit, security, law-enforcement or regulatory requests | Legal obligations |
5. Google user data and limited use
When you choose Google sign-in, WI SuperChat uses Google user data only to authenticate your account, create or connect your user profile, keep your session secure, prevent abuse, and provide support. We do not sell Google user data, do not use it for advertising, and do not allow humans to read Google user data except when necessary for security, support, legal compliance, or with your explicit direction. Our use of Google user data is limited to the practices disclosed in this Privacy Policy and in the app interface.
6. AI processing and user content
WI SuperChat may send prompts, chat context, uploaded files, images, and relevant metadata to AI infrastructure and model providers to generate responses, analyze files or images, create artifacts, summarize information, or perform requested actions. We try to minimize context where possible, but AI features may require processing the content you provide. Avoid sending secrets, passwords, government identifiers, payment card numbers, health records, or other highly sensitive information unless the product explicitly supports that use case and you understand the risk.
7. Sharing and subprocessors
We may share data with vendors that help us operate WI SuperChat, such as hosting, database, authentication, payment, email, analytics, observability, security, customer support, AI model, file storage, and deployment providers. These providers process data under contractual, security, confidentiality, and data protection commitments appropriate to their role. We may also disclose data if required by law, to protect users or the platform, to enforce terms, or in connection with a corporate transaction.
8. International transfers
WI SuperChat is designed as a global SaaS product. Data may be processed in countries other than your country of residence. Where required, we use safeguards such as adequacy decisions, Standard Contractual Clauses, UK transfer mechanisms, data processing agreements, access controls, encryption, and vendor due diligence. Transfer requirements vary by region, and we will update this page as our legal, hosting, and vendor footprint evolves.
9. Retention
We keep personal data only as long as needed for the purposes described here, including account operation, legal compliance, security, billing, dispute resolution, backups, and legitimate business records. Chat, file, workspace, and generated content retention may depend on account settings, plan features, deletion requests, legal holds, backup windows, and technical limitations. When data is no longer needed, we delete it, anonymize it, or isolate it according to retention workflows.
10. Your privacy rights
Depending on your country or region, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing; to opt out of certain sharing or marketing; and to lodge a complaint with a supervisory authority. These rights may apply under laws such as the UK GDPR, EU GDPR, California privacy laws, LGPD, PIPEDA, APPI, PDPA-style laws, and other regional privacy frameworks. To exercise rights, contact support@wisuperchat.com. We may need to verify your identity before acting on a request.
11. Children and age restrictions
WI SuperChat is not directed to children. If local law requires parental consent or a minimum age for digital services, users must meet that requirement before creating an account. If we learn that we processed children’s data without required consent, we will take appropriate steps to delete or restrict it.
12. Security
We use technical and organizational measures designed to protect personal data, including access controls, logging, encryption in transit, secure authentication practices, monitoring, vendor review, and incident response workflows. No connected service is perfectly secure, so users should use strong passwords, protect devices, and report suspicious activity quickly.
13. Cookies and similar technologies
Cookies and similar technologies may be used for authentication, security, language, preferences, analytics, performance, and service stability. For more detail, read our Cookie Policy. Browser settings may allow you to block or delete cookies, but some essential features may stop working.
14. Changes to this policy
We may update this policy as WI SuperChat expands to new features, providers, regions, legal frameworks, or operational needs. The “Last updated” date shows the latest revision. Material changes may be communicated in-product or by email when required.
15. Supervisory authorities
If you are in the United Kingdom, European Economic Area, Switzerland, Brazil, Canada, California, Japan, Singapore, or another region with privacy authorities, you may have the right to contact your local regulator if you believe your rights were not respected. We ask that you contact us first so we can try to resolve your request quickly.